Your privacy matters to us. This Privacy Policy explains exactly what personal data paknew collects from Pakistani players, why we collect it, how it is stored and protected, and what rights you have over your own information.
1.1 Who We Are. paknew is an online casino and sports betting platform operated at paknew.ws, built specifically for Pakistani players. References to "paknew," "we," "us," or "our" in this Privacy Policy refer to the operator of the paknew platform and its licensed subsidiaries and affiliates involved in operating the service.
1.2 What This Policy Covers. This Privacy Policy applies to all personal data collected by paknew through your use of the paknew website, any associated mobile applications, and any communications between you and paknew (including email, live chat, and customer support interactions). It covers data collected from players located in Pakistan and any other jurisdiction in which paknew operates.
1.3 Acceptance. By registering a paknew account, accessing the platform, or using any paknew service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you must not register an account or use the paknew platform.
1.4 Changes to This Policy. paknew reserves the right to update this Privacy Policy at any time. Material changes will be communicated to you via your registered email address or via an in-platform notification. The "Last updated" date at the top of this document reflects when the most recent revision was made. Continued use of paknew following notification of a policy update constitutes your acceptance of the revised policy.
2.1 Registration Data. When you create a paknew account, we collect the personal information you provide during the registration process, including:
2.2 KYC Verification Data. Before processing your first withdrawal, paknew is required to verify your identity. During the Know Your Customer (KYC) process, we may collect:
2.3 Financial Transaction Data. paknew records all financial activity on your account, including deposit amounts, withdrawal requests, payment method details (masked card numbers, mobile wallet identifiers), transaction timestamps, and PKR balances. This data is retained for regulatory and anti-money-laundering compliance purposes.
2.4 Gaming Activity Data. We maintain a detailed record of your gambling activity on paknew, including games played, bet amounts, win/loss outcomes, session durations, and responsible gaming tool settings (deposit limits, loss limits, self-exclusion status).
2.5 Technical Data. When you access paknew, we automatically collect certain technical information from your device, including IP address, device type and model, operating system, browser type and version, screen resolution, and referring URL.
2.6 Communications Data. We retain records of all communications between you and paknew, including live chat transcripts, email correspondence, and any feedback or complaints submitted through our support channels.
| Data Category | Examples | Mandatory? |
|---|---|---|
| Registration | Name, email, DOB, phone number | Yes |
| KYC Identity | CNIC copy, selfie, proof of address | Yes (before withdrawal) |
| Financial | Deposit/withdrawal records, PKR balance history | Yes |
| Gaming Activity | Bets placed, games played, session logs | Auto-collected |
| Technical | IP address, device info, browser type | Auto-collected |
| Communications | Live chat logs, support emails | When initiated by you |
3.1 Directly From You. The majority of personal data paknew holds about you is information you provide directly — during registration, during the KYC process, when making a deposit or withdrawal, when contacting our support team, or when responding to any survey or promotion we run.
3.2 Automatically. Certain technical data is collected automatically when you visit the paknew website or use the platform. This is collected through server logs, cookies, and similar tracking technologies. See Section 10 for full details of our Cookie Policy.
3.3 Third-Party Payment Processors. When you make a deposit via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, or Mastercard, we receive a transaction confirmation and partial payment details from your payment provider. We do not store full card numbers — these are handled directly by PCI-DSS compliant payment processors.
3.4 Identity Verification Partners. paknew may use accredited third-party identity verification services to cross-reference the KYC documents you submit. These partners process your identity data solely for verification purposes and are contractually bound to our data protection standards.
3.5 Fraud Prevention Databases. paknew may receive data from third-party fraud prevention and anti-money-laundering screening services that help us identify suspicious account activity or flagged identities. Any information received from these sources is handled with the same level of protection as data collected directly from you.
paknew uses your personal data for the following purposes:
paknew processes your personal data on the following legal bases:
6.1 We Do Not Sell Your Data. paknew does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Full stop.
6.2 Service Providers. paknew shares personal data with carefully selected third-party service providers who assist us in operating the platform. These include payment processors (JazzCash, EasyPaisa, HBL, bank networks), KYC verification partners, fraud screening services, game software providers, and cloud infrastructure providers. All such partners are bound by data processing agreements that restrict them from using your data for any purpose other than the specific service they provide to paknew.
6.3 Regulatory and Legal Authorities. paknew may be required to share your data with government bodies, regulatory authorities, law enforcement agencies, or financial intelligence units where we are legally compelled to do so — for example, in connection with an AML investigation or a court order. We will only disclose the minimum data necessary to satisfy such a legal obligation.
6.4 Business Transfers. In the event of a merger, acquisition, or sale of paknew or its assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and the privacy implications before it takes effect.
6.5 No Cross-Border Marketing Transfers. paknew does not transfer your personal data to third parties in other countries for cross-border marketing purposes. Any international data transfers that are operationally necessary (e.g., cloud hosting) are conducted under appropriate contractual safeguards.
7.1 Active Accounts. While your paknew account remains active, we retain all personal data associated with your account as described in Section 2. This data is necessary for the ongoing operation of your account and for our regulatory compliance obligations.
7.2 Closed Accounts. Following account closure, paknew retains your personal data — including KYC documents, financial transaction records, and gaming activity logs — for a minimum period of five (5) years from the date of closure. This retention period is driven by our AML compliance obligations and the standard statute of limitations applicable to financial disputes.
7.3 Marketing Data. If you withdraw your consent to marketing communications, your marketing preferences are updated immediately. However, your core account data remains on file for the standard retention period described above, as it serves purposes beyond marketing.
7.4 Secure Deletion. At the end of the applicable retention period, paknew will securely delete or irreversibly anonymise your personal data so that it can no longer be attributed to you as an individual. Anonymised, aggregated data may be retained indefinitely for analytical purposes.
8.1 Technical Safeguards. paknew implements industry-standard technical security measures to protect your personal data, including:
8.2 Organisational Safeguards. Access to personal data within paknew is restricted on a strict need-to-know basis. Staff who handle personal data receive regular data protection training. All employees with access to sensitive data are subject to confidentiality obligations.
8.3 Data Breach Procedures. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, paknew will notify affected users within 72 hours of becoming aware of the breach, describing the nature of the breach, the data affected, and the steps paknew is taking to address it.
8.4 Your Responsibility. paknew's security measures protect data on our end. You are responsible for maintaining the security of your own paknew account credentials. Use a strong, unique password for your paknew account and do not share it with anyone. Enable MFA where available.
As a paknew user, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team at [email protected] or via live chat. We will respond to verified requests within 30 days.
Under applicable data protection principles, paknew respects and upholds the following rights for every registered Pakistani player.
10.1 What Are Cookies. Cookies are small text files placed on your device when you visit paknew. They allow our platform to recognise your device, remember your preferences, keep you logged in between sessions, and collect analytical data about how you use the site.
10.2 Types of Cookies Used. paknew uses the following categories of cookies:
10.3 Managing Cookies. You can control non-essential cookies via the cookie preferences panel accessible from the footer of the paknew website. You may also manage cookies through your browser settings. Disabling certain cookies may limit the functionality of the paknew platform.
10.4 No Third-Party Advertising Cookies. paknew does not deploy third-party advertising or retargeting cookies. We do not allow external ad networks to place tracking cookies on the paknew platform that would follow your browsing behaviour across other websites.
11.1 Strictly 21+ Platform. paknew is strictly an adult platform intended for users aged 21 and above. We do not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step during the registration process and is again confirmed at the KYC stage.
11.2 Parental Controls. If you are a parent or guardian and believe that a minor in your household has registered a paknew account or has accessed the platform, please contact our support team immediately at [email protected]. We will investigate promptly, close the account, return any remaining balance in accordance with our regulatory obligations, and delete all data associated with the underage user as quickly as our legal obligations allow.
11.3 Data Collected from Underage Users. Where paknew discovers that an account belongs to an individual under 21 — whether through our own verification processes, a third-party flag, or a parental report — we will immediately terminate the account and treat any personal data collected as subject to our deletion obligations. We will not use any data collected from an underage user for any commercial or marketing purpose whatsoever.
12.1 Contacting Us. If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in Section 9, or have a concern about how paknew has handled your personal data, please contact us using the details below:
12.2 Response Timeframe. paknew will acknowledge receipt of your data rights request within five (5) business days and will provide a substantive response within thirty (30) calendar days. Where a request is particularly complex or involves a large volume of data, we may extend this period by an additional 30 days, in which case we will notify you of the extension and the reason for it.
12.3 Identity Verification for Requests. To protect your privacy and prevent unauthorised disclosure of your data to third parties, paknew will verify your identity before processing any data rights request. You will typically be asked to confirm your registered email address and provide your CNIC number.
12.4 Complaints. If you are not satisfied with paknew's response to a data rights request or with how we have handled your personal data, you have the right to escalate your complaint to the relevant data protection authority or gaming regulator in your jurisdiction. paknew will cooperate fully with any such authority investigation.
Six core commitments that define how paknew handles personal data for every Pakistani player on our platform.
Every byte of data transmitted between your device and paknew's servers is protected by 256-bit SSL encryption — the same standard used by international banks. Your login credentials, KYC documents, and PKR transaction details are never exposed in plain text.
paknew verifies every player's CNIC or passport before processing withdrawals. This protects you as much as it protects the platform — it ensures no one else can withdraw your funds, even if they somehow access your login credentials.
paknew does not sell, rent, or trade your personal data to third parties for their own marketing purposes. Your information is used exclusively to operate your account, fulfil our regulatory obligations, and improve the paknew platform for Pakistani players.
Marketing communications from paknew are consent-based. You can opt out of promotional emails and notifications at any time from within your account settings — and opting out does not affect your ability to play, deposit, or withdraw on paknew.
paknew retains your data for a clearly defined five-year period post-account-closure to satisfy AML regulatory requirements — no longer. At the end of this period, your data is securely deleted or irreversibly anonymised as described in Section 7 of this policy.
Pakistani paknew players have the right to access, correct, delete, restrict, and export their personal data at any time. Simply contact support at [email protected] or via live chat — we respond to all data rights requests within 30 days.
Your data is protected. Your transactions are encrypted. Your rights are respected. Play with complete confidence on paknew — the platform built specifically for Pakistani players.
21+ Only | Secure & Licensed | 256-bit SSL Protected